Customer Information

Shipping
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NZ
Tracked shipping within NZ (1-3 working days) - Free

Australia
DHL Express (3-5 working days) - $25.00
Free shipping on all orders over - $300.00

Rest of the World
DHL Express (5-7 working days) - $35.00
Free shipping on all orders over - $300.00

*All product prices indicated and payments made on this site are in NZD

Order Processing
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All orders placed from Monday through to Friday will be processed and dispatched within 3-5 working days. Orders placed on weekends and public holidays will begin to be processed on the following business day. You will receive a shipping confirmation email once your order is dispatched.

Delivery
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Within NZ for standard delivery please allow 1-3 working days & for rural delivery, please allow 4-7 working days.

All parcels require a signature on delivery. If you are not there to sign for your parcel, you will be issued a collection slip to locate your parcel at the closest post centre.

Please note when international orders reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates. Custom duties, foreign taxes and all other fees that may be enforced upon arrival at destination are the responsibility of the customer, please contact your local customs office for any further information.

Returns 
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Sunna offers an exchange, store credit or a full refund for all garments that meet our returns criteria.   
Contact needs to be made within 3 days of receiving your order.
Items returned must be in unworn condition and include original packaging.

*Items purchased using Laybuy cannot be returned for a refund but can be returned for an exchange or a store credit.
*We do not accept returns on sale or discounted products. 

To return, please email hello@sunnastudios.co, include your order number, the style name and the reason for return we will provide you with all the details you need to organise a return.

Payment
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We accept all major credit cards, as well as direct deposits for orders within NZ. For bank deposits, details to complete payment will be supplied once your order has been placed. We also offer lay-buy to NZ customers. Processing of order will begin once payment is received. 

Privacy
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Sunna Studios is deeply committed to ensuring the security of our customer’s information, your personal details are collected for the purpose of processing and delivering orders efficiently and securely. Please be assured that we will not disclose, sell or trade any customer details provided to us with third parties. 

Disclaimer
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Sunna Studios reserves the right to change any details on the website at any stage, including prices without prior notice. 

Ordering Information 
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For any other customer service or product enquiries please email us - hello@sunnastudios.co

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